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Last Updated: September 30, 2025

 

This Privacy Policy explains how Pairaphrase LLC (“Pairaphrase,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use PairaVoice, our mobile transcription/translation/speech-to-speech application and related services, add-ins, and integrations (the “App” and “Services”). By using the App, you agree to this Policy.

Pairaphrase operates from 508 Oakland Avenue, Birmingham, Michigan 48009, and maintains a Global Privacy Policy for our website and applications. We are HIPAA-aligned; the specifics below govern PairaVoice as a mobile product.

1) Scope & Relationship to Our Website Policy

This Policy focuses on the PairaVoice mobile App. Our website privacy practices also apply where relevant (e.g., account creation, billing). If there is a conflict, this Policy controls for App data.

2) Information We Collect

We collect information you provide directly, data generated through the App, and limited information from third-party processors necessary to deliver the Services.

  • Account & Billing: Name, email, organization, plan details; payment tokens handled by our payment processor (e.g., Apple and Google). We do not store raw card numbers on our servers.
  • Content & Transcripts: Audio you record/import, transcripts, translations, pronunciation analysis, and synthesized speech you generate in the App (“Content”). Content remains yours (see Section 7).
  • App & Device Data: Device type, OS version, language, app version, IP-derived coarse location, performance logs, crash diagnostics, and security telemetry to keep accounts and organizations safe and to improve the App.
  • Support & Communications: Messages you send to support or via in-app forms; your marketing preferences.
  • Cookies/SDKs: PairaVoice uses mobile SDKs for authentication, session integrity, security, and analytics. Website cookies are described in our site policy.

3) How We Use Data (Purposes)

  • Provide & Improve the App: speech recognition, translation, TTS/voice-cloning, quality, accuracy, latency, and UX improvements.
    • Security & Fraud Prevention: authentication, session management, abuse detection, incident response.
    • Billing & Account Management: subscription billing, renewals, account notices.
    • Communications: service alerts and, unless you opt out, product news, specials, and policy updates.
    • Compliance: legal, regulatory, and contractual obligations (e.g., HIPAA/BAA where applicable).

4) Legal Bases (EEA/UK)

We rely on: Consent, Contract, Legal Obligation, Vital Interests, and Legitimate Interests (providing and securing the service, improving quality, preventing fraud).

5) PHI, HIPAA & BAA

If you will process Protected Health Information (PHI) with PairaVoice, a Business Associate Agreement (BAA) with Pairaphrase is required. Without a BAA, do not submit PHI. We employ administrative, technical, and physical safeguards; data is encrypted in transit and at rest, with least-privilege access and continuous monitoring.

6) Speech, Voice, and Sensitive Features

  • Recording & Consent: You are responsible for obtaining legally required consent for recordings and synthetic speech disclosures.
    • Voice Recognition: You must have the rights/consents to use any reference voice; no impersonation or deceptive use.
    • Safety: We may restrict features upon suspected misuse.
    (See our EULA for additional terms.)

7) Your Content & Confidentiality (“No-Trace”)

Your Content remains your Content. Neither Pairaphrase nor its vendors claim ownership over your submitted Content. We do not index Content publicly and do not return translations to third parties or MT providers as training data (“no trace”). We may retain and use de-identified/aggregated signals and limited copies of Content solely to provide the Services, present results in the App, fulfill legal requirements, and improve the Service (e.g., statistical modeling to enhance accuracy and domain terminology), consistent with this Policy.

8) Sharing & Disclosure

We do not sell or rent personal information. We share only as necessary to provide the Services or as required by law:

  • Processors/Sub-processors: Hosting & Storage (e.g., AWS); Payments (e.g., Stripe); Language/AI Services (secure, paid, “no-trace” translation and speech technologies); Support/Comms, Security & Analytics vendors.
  • Google API Services: When PairaVoice integrations use Google APIs, we comply with the Google API Services User Data Policy (Limited Use) and do not transfer Google user data to other apps except as permitted.
  • Legal/Compliance: To comply with law, protect rights, safety, and security.

9) Data Security

We use industry-standard safeguards, including TLS/SSL in transit and encryption at rest; access is limited to personnel who need it for their role. Infrastructure is managed on AWS. We do not store raw credit card numbers.

10) Data Retention

We retain personal data only as long as needed for the purposes in this Policy, to meet legal obligations, resolve disputes, and enforce agreements. Content retention may be tied to your organization’s settings and plan.

11) Your Privacy Choices & Rights

  • Access/Information: See what data we hold about you.
    • Rectification: Request corrections.
    • Erasure: Request deletion, subject to legal exceptions.
    • Objection/Restriction & Opt-Out: Limit certain processing; unsubscribe from marketing at any time.
    • Portability: Obtain a copy in a portable format where applicable.
    Contact us (Section 16) or use in-app controls. We will respond consistent with applicable law.

12) Children

PairaVoice is not directed to children under 13 (or the age defined by local law). Do not use the App for minors without appropriate consents and agreements.

13) International Data Transfers

Where data is transferred internationally, we use appropriate safeguards (e.g., SCCs) as required by law.

14) Breach Notification

In the unlikely event of a data breach, we will notify affected users (and Covered Entities, where applicable) without undue delay and consistent with applicable law; for HIPAA Breaches, no later than the earlier of the maximum time allowed by law or three (3) business days after discovery.

15) Cookies & Mobile SDK Details

  • Auth/Session: secure login and session integrity.
    • Security: abuse detection, risk scoring.
    • Analytics: performance, crash logs, feature usage.
    • Advertising/Attribution (optional): you can opt out of marketing communications; platform-level ad settings (iOS/Android) may also reduce ad tracking.
    Website cookie practices appear in our site policy.

16) Contact Us

Pairaphrase LLC
Attn: Privacy – PairaVoice
508 Oakland Avenue, Birmingham, MI 48009
info@pairaphrase.com | support@pairaphrase.com

17) Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes in the App and/or on our website and update the “Last Updated” date. Material changes will be communicated via in-app notice or email where appropriate.

18) Additional Notices

  • Your Organization’s Policies: If your account is provisioned by an organization, its internal privacy and retention rules may apply in addition to this Policy.
    • Data Protection Addenda: GDPR/international data processing addenda and BAAs are available for eligible customers.